Refund Policy

Refund Policy

Customer satisfaction is important to us.

Eligible Refunds

Refunds may be considered when:

1. Project has not started.
2. We are unable to deliver the agreed service.
3. Duplicate payment occurred.

Non-Refundable

Refunds are generally not available for:

1. Completed projects
2. Custom software development
3. Digital products
4. Domain registrations
5. Hosting services
6. Third-party software licenses

Service Level Agreement (SLA)

Service Level Agreement

We strive to provide reliable and professional services.

Support Hours

Monday – Saturday

9:00 AM – 8:00 PM (Bangladesh Time)

Response Time

General Questions

Within 24 Hours

Technical Issues

Within 12 Hours

Critical Server Problems

Within 2–4 Hours

Hosting Uptime

Target uptime:

99.9%

Acceptable Use Policy

Acceptable Use Policy

Clients may not use our services for:

1. Illegal activities
2. Malware distribution
3. Spam
4. Phishing
5. Copyright infringement
6. Adult content (where prohibited)
7. Hate speech
8. DDoS attacks
9. Cryptocurrency mining without approval

Violation may result in service suspension.

Disclaimer

Disclaimer

All information provided on this website is for general informational purposes only.

While we strive for accuracy, we do not guarantee:

1. Complete accuracy
2. Continuous availability
3. Error-free operation
4. Compatibility with every third-party system

Services and pricing may change without prior notice.

Cancellation Policy

Cancellation Policy

Clients may cancel services before project development begins.

For ongoing projects:

1. Work completed will be billed.
2. Remaining balance, if any, will be refunded according to the Refund Policy.

Monthly services such as hosting, SEO, and digital marketing require at least 7 days' notice before the next billing cycle.